IT Support Technician

IT Support Technician Location: Gloucester  Shift : Day shift Salary: £25000 to £27,000 per annum Excellent Benefits package & great working environment Calling all IT Support Technicians, my successful client is looking for an expereinced IT support \technician to join their growing team in Gloucester.  The successful candidate for the role of IT Support Technician contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of IT systems across the entire organization. Tasks and Responsibilities: Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software.  • Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment.  • Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly.  • Testing disaster recovery procedures to ensure business continuity. • Assisting with the companies digital road map, including AI integration and AR/VR applications.  • Assisting with ad-hoc project work for the Group IT department.  • Occasional overseas travel to international sites may be required. Qualifications and Experience Required: Be reliable, efficient, and organised, be able to work independently or as part of a team.  • The ability to analyse problems swiftly and skilfully, coupled with patience and perseverance.  • Possess and demonstrate strong analytical skills.  • Excellent communication skills, both written and orally.  • Positive attitude with ability to work within culturally diverse environments.  • Helpful and supportive approach to resolution of challenges   • Receptive and adaptable to change.  • Able to travel internationally and domestically What we can offer They offer an attractive salary  Every other friday off 25 days holiday + Bank holidays  Private medical insurance  They offer job security and stability, as they have a sustainable client base. Potential career progression. They promote a positive, approachable and welcoming culture throughout the company. For further details, please contact Paul Furlong by email on (url removed) – or by phone on (phone number removed). Omega Resource Group is acting as an Employment Agency in relation to this vacancy Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.  Candidates who are currently a graduate IT technician, Level 1 IT support or Front line support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy